At Nutriburg, a brand of Nayel Medical Equipment Company, we are committed to delivering your orders quickly, safely, and reliably. Please read our Shipping Policy to understand how and when you can expect your order.
🚚 1. Shipping Coverage
We currently offer shipping to:
- United Arab Emirates (UAE)
- GCC countries
- Selected international destinations
Please check product availability and delivery options at checkout.
⏱️ 2. Order Processing Time
- Orders are typically processed within 24 to 48 business hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation message via email or WhatsApp once your order is processed.
📦 3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| UAE | 1–3 business days |
| GCC Countries | 3–7 business days |
| International | 7–14 business days (depending on customs and location) |
Note: Delivery times are estimates and may vary due to unforeseen factors such as courier delays or customs clearance.
💰 4. Shipping Charges
- Shipping fees (if applicable) are calculated at checkout based on your delivery location and order size.
- Free shipping may be available for orders above a certain value (see current promotions for details).
📦 5. Tracking Your Order
Once your order has been shipped, you will receive tracking information via:
- Email: care@nutriburg.com
- WhatsApp: +971 58 159 2731
You can also track your order status by logging into your account on www.nutriburg.com under “My Orders.”
🚫 6. Delivery Delays & Failed Deliveries
- If a delivery is delayed due to circumstances beyond our control (e.g., weather, customs, courier issues), we will notify you promptly.
- If a delivery attempt fails due to incorrect address or absence at the time of delivery, re-delivery fees may apply.
📞 7. Contact Us
If you have any questions about your delivery or need help tracking your order, feel free to reach out:
- 📧 Email: care@nutriburg.com
- 📱 WhatsApp: +971 58 159 2731