At Nutriburg (a brand of Nayel Medical Equipment Company), we aim to process and deliver your orders as quickly as possible. To maintain efficient service and product integrity, our cancellation policy is outlined below:

❌ Order Cancellation Policy

• Orders can only be cancelled before they are processed or dispatched.
• Once an order has been packed, shipped, or is out for delivery, it cannot be cancelled.
• We do not accept cancellation requests for:
  • Perishable or consumable items
  • Customized or special-order products

📞 How to Request a Cancellation

If you need to cancel an eligible order:

1. Contact our support team immediately after placing the order.
2. Provide your order number and reason for cancellation.

Reach us via:

• 📧 Email: care@nutriburg.com
• 📱 WhatsApp: +971 58 159 2731

Please note: Timely requests are crucial. If the order has already been processed or shipped, we will not be able to cancel it.

💳 Refunds for Cancelled Orders

• Approved cancellations made before dispatch will be refunded to the original payment method within 5–7 business days.
• Refund processing time may vary depending on your bank or payment provider.

ℹ️ Important Notes

• Nutriburg reserves the right to cancel orders at its discretion due to product unavailability, payment issues, or policy violations. In such cases, a full refund will be issued.
• Cancellation policies may be updated periodically. Please review this page regularly for changes.

If you have any further questions or concerns regarding cancellations, feel free to reach out to us at the contact details above.